Frequently Asked Questions
Everything you need to know about our numismatic and philatelic collections.
How do you verify the authenticity of your stamps and coins?
Every item in our collection undergoes a rigorous multi-point inspection by our expert appraisers. We provide certificates of authenticity for high-value rarities and guarantee that all items are genuine as described.
What shipping methods do you use for high-value collectibles?
We use specialized, discreet packaging and fully insured shipping carriers. All orders require a signature upon delivery to ensure your investment arrives safely and securely.
Do you offer a return policy if I am not satisfied?
Yes, we offer a 14-day return period for most items, provided they remain in their original, unopened protective holders or capsules. Please note that bullion items may be subject to market loss fees.
How are the conditions and grades of the items determined?
We adhere to industry-standard grading scales, such as the Sheldon Scale for coins. Many of our premium items are third-party graded by professional services like PCGS, NGC, or PMG.
Can I sell my personal collection to Shields Stamps & Coins?
We are always looking to acquire high-quality collections. Please contact our acquisitions team via email with clear photographs and a detailed inventory list to begin the appraisal process.
Do you ship internationally?
Yes, we ship to most countries worldwide. International customers are responsible for any applicable customs duties, taxes, or import fees levied by their local government.